X-Men '97

Trunks3540 said:
BBTS has always done right by me. Its just odd they haven't emailed me back yet. Usually they're right on top of it, usually the next day at the latest. But its been 3 business days now so... it probably just has something to do with them being in Minnesota.

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Don't get me wrong:

I bitch BECAUSE this is so out of character. Maybe I caught "Tom" on a bad day, but still...

Regardless, I do believe they're based out of Wisconsin, no?
 
Oh you are fully within your rights to be as petty as you want. And I don't think you are wrong for asking for a replacement sword. I think you overreacted to their response is all.
 
PantherCult said:
Oh you are fully within your rights to be as petty as you want. And I don't think you are wrong for asking for a replacement sword. I think you overreacted to their response is all.
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Let me start here: I understand that there is nothing to gain by continuing this conversation, but just for the sake of morbid curiosity--how so?

I can be as petty as I want, as you say.

I am within reason to ask for a replacement, as you say.

I have shown several people his response who all said the same thing-- "Why is he being so condescending?".

I lead my initial email with letting him know that I only noticed upon opening the item. Where he asked for a picture to show "What I received", thus highlighting his inability to actively read what I, the customer, was saying.

When I respond with genuine confusion as to what he would like for me to show him, I get a response essentially blaming me for opening the item before noticing the thing that is missing was missing. Strike 2 on basic customer service.

I am elated for you that you have experienced no issues with them. I generally do, as well.

But at no point is there a scenario in which I am "overreacting" to obvious attitude from someone in *CUSTOMER SERVICE*, whose job it is to service the customer. To be giving even a minute, PERCEIVED sense of attitude is against every metric of good customer service.

What it should have been is "Oh, I'm sorry to hear this", sees massive 1200 dollar order and only one previous complaint about a misprinted t-shirt, and said "Replacement on its way".
 
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