A couple partial refunds I've given out over the years we're on me. I sold a 3P Megatron called Hegemon and the buyer said a piece was missing from the actual figure. It was a non-critical panel that I can't say was definitely there because I never transformed it and it wouldn't have been visible in my photos. I took a few bucks off. I sold a lot of Hasbro Mighty Muggs to a guy, but he was expecting the smaller Mini Mugg sized figures. The nice guy that I am offered a partial refund because I thought it could've been an honest mistake...also didn't want to take those back 